Frequently Asked Questions
Everything you need to know about our premium teaware and delivery.
How do you ensure fragile ceramic and glass items don't break during shipping?
We use professional-grade protective packaging, including custom-fit foam inserts and multi-layered bubble wrap, to ensure your tea sets arrive in perfect condition. In the rare event of damage, we provide a free replacement.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy. If you are not completely satisfied with your tea set, you can return it in its original packaging for a full refund or exchange.
Do you ship your tea sets internationally?
Yes, Umi Tea Sets ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your tea sets dishwasher and microwave safe?
While many of our glass items are dishwasher safe, we recommend hand-washing our porcelain and Zisha clay sets to preserve the delicate glazes and hand-painted details.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.